How can we help?
Signing in
My sign-in code has not arrived.
Wait a minute and check your spam folder. You can ask for a new code after 60 seconds. Make sure the email address is spelled right.
Can I sign in on a new phone?
Yes. Sign in with the same email or Google account, and your credit and history are there.
Credit and payments
I paid but the credit is not showing.
Close and reopen the app to refresh the balance. Web top-ups go to the account with the email you entered. If it is still missing after 10 minutes, email support with the payment date and amount.
Can I get a refund?
See the refund policy. App Store and Google Play purchases are refunded through Apple or Google.
How do I send credit to someone?
In the app, open Credit and choose Gift credit. Share the link; they redeem it in their own app.
Calls
The call sounded bad or dropped.
Rate the call after hanging up, or report it from Recents. Reports go straight to us and help us fix routes. A dropped call is billed only for the minutes you talked.
What do I need for good quality?
A stable Wi-Fi or 4G/5G connection on your side. The person you call needs nothing but their phone.
Gifts
How do I send credit to family?
In the app, open Credit and choose Gift credit. Pick $4, $9, $19 or $39 and share the link.
What if a gift is never claimed?
Unclaimed gifts come back to your balance after 90 days. You can also cancel a gift before it is claimed.
Your account
How do I delete my account?
In the app, open Account and choose Delete account. Without the app, see the delete account page.
Can I change the email I sign in with?
Yes. In the app, open Account and add or change your email. We send a code to confirm it.
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Still need help?
Email [email protected]. We aim to answer within one working day.